Sightglass for Customer Support
Automatically add tasks and tickets Ensure conversation continuity with call insights Prioritize customer response based on analyticsSeamless integration with your calling platform and customer management tools allows new insights without leaving your tools. Focus on communicating with your customer, while automation focuses on extracting insights and generating updates.
Remove the need for notes or superhuman memory. No matter if the customer calls, texts, or emails generate transcription, summary, action items, and tickets automatically in your existing systems. Communication continuity is easier when your data is up-to-date.
Whether you receive voicemail, email, or text, automate your analysis and prioritization to inform your follow-up. Automatic summarization, sentiment analysis and prioritization allow you to start with top-priority follow-ups without the need to review everything or start randomly.
When new voicemails are received, transcribe the call and run sentiment analysis. Add tasks to Hubspot for all unhappy customers with priority based on urgency.
After a customer call is concluded automatically transcribe, summarize, and notate the call. Update Hubspot with the summary, transcription, and notes.
After a meeting is finished automatically transcribe and generate a list of all action items and decisions. Add my action times to my task list